GrandVision is a leader in optical retail. The company is committed to deliver superior, high-quality and affordable optical care worldwide.
Convert five modules on GrandVision’s sales process in another authoring tool to add interactivity and enhance the learning experience.
We appreciated the UNI-Learning team's availability and their ability to listen to their clients and to adapt to company constraints (deadlines, changes, etc.).
Our approach & solution
The instructional design is based on case studies and the use of a realistic setting. The use of illustrated characters and various activities also adds fun and gamification to the learning modules.
The result is a 5-module training path where the learner follows Maxime, a GrandVision salesman, during each phase of the customer journey. The realistic graphics immerse the learner in a case study where each action needs to be well-considered in advance to ensure client satisfaction. Learners can easily test themselves thanks to detailed feedback they receive throughout the case study.